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把“远方”变成“日常”:科技服务的另一种距离
经济观察报· 2025-12-30 09:55
Core Viewpoint - The core competitive advantage of service lies in the attention to people, representing a long-term, proactive commitment that is always present in daily life [1][35]. Group 1: Service Expectations in the Digital Age - In the era of connectivity, people have adapted to a simplified lifestyle where services are delivered through applications, leading to a desire for immediate and emotional value in service [2][3]. - Consumers are increasingly seeking not just efficient device repairs but also a warm, real-time response that can be provided through a comprehensive online and offline service system [4]. Group 2: Huawei's Service Network - Huawei has established a vast service network with over 2,400 authorized service centers and more than 20,000 service collection points across 99% of prefecture-level cities and 97% of counties in China [10]. - This extensive network allows Huawei to integrate into users' daily lives, providing a sense of familiarity and support, regardless of location [11][12]. Group 3: Professional and Efficient Service - Huawei's service emphasizes high efficiency and professionalism, with nearly 80% of service engineers holding professional certifications, ensuring precise diagnostics and repairs [21][24]. - The transparent repair process, where users can observe the progress, enhances the sense of security and trust in the service provided [25]. Group 4: Proactive Service Approach - Huawei's service model shifts from "customers seeking service" to "service reaching customers," fostering deeper emotional connections by integrating services into daily life [26][29]. - Initiatives like community service events and specialized services for individuals with disabilities demonstrate Huawei's commitment to addressing diverse customer needs [30][32]. Group 5: Continuous Support and Presence - Huawei's service is characterized by ongoing support, with initiatives like "Huawei Service Day" offering free maintenance and support, and maintaining operations during holidays to ensure customer needs are met [32][33]. - The focus is on being a constant presence in users' lives, transforming service from a mere solution point to a reliable guardian [33][35].
国证国际:伟仕佳杰(856.HK)营收利润双增长,海外业务拓展成效显著
Ge Long Hui· 2025-03-26 05:44
Core Viewpoint - 伟仕佳杰 (856.HK) reported strong financial performance for the fiscal year 2024, with significant revenue and profit growth, driven by robust expansion in overseas markets, particularly in Southeast Asia [1][4]. Financial Performance - The company achieved total revenue of HKD 890.9 billion, representing a year-on-year increase of 20.6% [1][4]. - Operating profit reached HKD 16.99 billion, up 18.39% year-on-year [1][4]. - Net profit attributable to shareholders was HKD 10.52 billion, reflecting a 14.1% increase compared to the previous year [1][4]. Business Segment Analysis - **Enterprise Systems**: Revenue grew by 30% to HKD 523.4 billion, accounting for 59% of total revenue, making it the primary driver of the company's growth [2][5]. - **Consumer Electronics**: Revenue increased by 8% to HKD 328.13 billion, representing 37% of total revenue, showcasing the company's diverse product offerings [2][5]. - **Cloud Computing**: Revenue surged by 28% to HKD 39.34 billion, although it only constitutes 4% of total revenue, indicating significant growth potential in this segment [2][5]. Regional Performance - Southeast Asia generated revenue of HKD 306.52 billion, a remarkable 74% increase from 2023, contributing approximately 34% to the group's total revenue [3][6]. - The rapid economic development and accelerated digital transformation in Southeast Asia have led to a surge in demand for IT products and services [3][6]. Investment Outlook - The company is expected to maintain strong growth momentum and solid financial health, with increasing contributions from overseas markets [3][6]. - A target price of HKD 8.3 is set based on a 9x price-to-earnings ratio for 2025, with a "Buy" rating maintained [3][6].