Group 1: Company Achievements - Waystar received multiple Gold Stevie® Awards in the 2025 International Business Awards, including Healthcare Company of the Year and Top-Ranked AI Software Platform for Waystar AltitudeAI™ [1] - The company launched Waystar AltitudeAI™ in 2025, which has driven a 70% increase in appeal productivity and double-digit improvements in overturn rates, equivalent to the capacity of nearly 10 full-time employees for a mid-size health system [3] - Waystar's Auth Accelerate solution automates end-to-end submissions for over two billion prior authorizations annually, achieving auto-approval rates of over 90%, equivalent to the capacity of more than a dozen full-time employees [4] Group 2: Industry Context - The U.S. healthcare industry incurs over $440 billion in administrative costs annually, with claim denials and prior authorizations being significant challenges [2] - Waystar's AI-driven solutions are transforming healthcare payment processes, enhancing automation, accuracy, and results at scale [2] Group 3: Strategic Initiatives - Waystar advanced its growth and AI strategy with a definitive agreement to acquire Iodine Software, a leader in AI-powered clinical intelligence, reinforcing its mission to simplify healthcare payments [3] - The company serves approximately 30,000 clients, representing over 1 million distinct providers, and processes over 6 billion healthcare payment transactions annually, amounting to over $1.8 trillion in gross claims [7]

Group 1 - Waystar has been recognized as a 2025–2026 Best Company to Work For by U.S. News & World Report, ranking in the top 6% of companies overall and top 25% in its industry and region [1][2] - The evaluation by U.S. News & World Report considered employee sentiment across six key factors, including pay and benefits, work-life balance, job stability, comfort, sense of belonging, and career opportunities [2] - The CEO of Waystar highlighted the recognition as a reflection of the company's culture, which emphasizes innovation and a commitment to simplifying healthcare payments [3] Group 2 - Waystar's software is designed to simplify healthcare payments, allowing providers to focus on patient care and financial performance [4] - The company serves approximately 30,000 clients, representing over 1 million distinct providers, including 16 of the top 20 institutions on the U.S. News Best Hospitals list [4] - Waystar processes over 6 billion healthcare payment transactions annually, amounting to over $1.8 trillion in gross claims, covering about 50% of U.S. patients [4]

Core Insights - Waystar is launching AltitudeAI™, a suite of AI-powered capabilities aimed at improving productivity and accuracy in healthcare payments, addressing over $440 billion in administrative waste in the U.S. healthcare system [1][2] Group 1: Innovations and Features - The AltitudeAI™ platform processes over six billion transactions annually and supports more than one million providers, reaching about 50% of the U.S. patient population [2] - Waystar introduces AltitudeAssist™ in Claim Manager, a generative AI capability that automates denial prevention, reducing claim processing time from three days to approximately three minutes [5] - A fully automated insurance identification system is being launched, which continuously scans for coverage, improving identification rates and uncovering accurate insurance coverage for over 55% of previously incorrect information in under 30 seconds [7] Group 2: Financial Impact and Patient Experience - Providers are facing financial pressure, with median days cash-on-hand at a ten-year low, making efficient cash flow management critical [6] - Waystar's Digital First Billing expands access for providers, allowing patients to engage with self-service payment options, resulting in up to 80% patient engagement and a 35% reduction in print statements [9] - The company processes over $1.8 trillion in annual gross claims, emphasizing its significant role in the healthcare payment landscape [11]

Core Insights - 92% of healthcare leaders prioritize AI and advanced automation to address industry challenges, focusing on patient access and claim management for automation investments [1][4] Industry Trends - Rising administrative costs, increasing claim denials, payer conflicts, and cybersecurity threats are driving healthcare leaders to invest strategically in software that enhances cash flow and adapts to payer policies [2] - The top six trends for healthcare leaders in 2025 emphasize the importance of AI and advanced automation for improving efficiency, accuracy, and security [2] Investment Priorities - Key areas for RCM investment include patient access, claim management, revenue integrity, patient financial care, denial prevention, and denial management [4] - Return on investment (ROI) is a critical factor in RCM purchasing decisions, with many providers considering alternative vendors due to low ROI from current solutions [4] Data Security - Data security concerns rank as the second most important factor in switching RCM software, following negative client support experiences [4] Software Platform Preferences - Over 70% of providers now prefer working with one to two software partners for all RCM needs, moving away from multiple siloed solutions [4] - A 2024 study indicates that 100% of leaders using end-to-end software platforms report a positive ROI, highlighting the industry's shift towards integrated solutions [4] Patient Access and Claim Management - Hospitals spend nearly $20 billion annually to overturn denied claims, with 60% of denials stemming from front-end patient access errors, prompting increased automation in financial clearance processes [4] - Claim denials have increased by 20%, and labor costs for claims inquiries have risen by 71% over five years, leading providers to prioritize automation in claim management [4] Company Overview - Waystar serves approximately 30,000 clients, processing over 6 billion healthcare payment transactions annually, which includes over $1.8 trillion in gross claims [5]

Core Insights - Waystar has launched its Auth Accelerate solution, which automates the prior authorization process, reducing submission times by 70% and increasing auto-approval rates to 85% [1][3]. Industry Challenges - Prior authorizations are a significant challenge in healthcare, with providers prioritizing automation for patient access as their top investment for 2025 [2]. - The process of securing payer approval can take up to 24 minutes per authorization, contributing to administrative burdens in healthcare [2]. - A survey indicated that over 25% of physicians reported serious adverse events due to prior authorization delays, with 78% stating that such delays lead to patients abandoning care [2]. Company Innovations - Waystar Auth Accelerate automates every step of the authorization submission process, reducing the average wait time for payer approval by 75%, from over four days to one day or less [3]. - The solution aims to enhance productivity, reduce patient care delays, and prevent labor-intensive denials [3]. - Waystar's cloud-based software platform is increasingly relied upon by providers to improve operational efficiency and financial performance [5]. Client Impact - Prisma Health, South Carolina's largest healthcare organization, has implemented Waystar Auth Accelerate, serving over 1.6 million unique patients annually [4]. - The collaboration with industry partners on innovative processes is aimed at improving care delivery and addressing administrative challenges [5]. Company Overview - Waystar serves approximately 30,000 clients, representing over 1 million distinct providers, and processes over 6 billion healthcare payment transactions annually, amounting to over $1.8 trillion in gross claims [6].