Core Viewpoint - The incident highlights issues with automatic deductions by car rental company Ehi Car Rental, where customers were charged for violations from years prior without proper notification or evidence [1][10]. Group 1: Incident Overview - On May 6, 2025, a customer named Mr. Xie discovered an automatic deduction of 1,098.42 yuan from his account by Ehi Car Rental, related to a violation from five years ago [1][2]. - Mr. Xie was informed by customer service that the deduction was due to a traffic violation incurred during a rental in 2020, but he did not receive any proof of this claim [4][6]. Group 2: Customer Experience - Mr. Xie initially thought his credit card was compromised and faced difficulties reaching customer service, ultimately receiving vague responses regarding the deduction [2][4]. - After further inquiry, he was told that the violation was linked to a rental in April 2020, but he had already settled the fine at that time [4][6]. Group 3: Company Response - Ehi Car Rental acknowledged that there were issues with their system following an upgrade, which led to the erroneous deductions without prior notification [10]. - The company has since refunded the deducted amounts to both Mr. Xie and another customer, Mr. Du, who experienced a similar issue [10][7]. Group 4: Legal and Regulatory Context - Legal experts indicated that the company should have obtained authorization from customers before processing any violation-related deductions, as the statute of limitations for traffic violations is two years [12]. - The lack of notification and failure to provide documentation for the deductions were deemed violations of consumer rights, including the right to be informed and the right to property [12].