Core Viewpoint - The article discusses ongoing consumer complaints regarding delayed refunds from Meituan, highlighting issues with the refund process and customer service responses [3][5][9]. Group 1: Consumer Complaints - Multiple consumers reported difficulties in receiving refunds, with some stating that refunds from as far back as 2018 have only recently been processed [3][5]. - Consumers expressed frustration over refunds not being returned to the original payment method, but instead being credited to Meituan Wallet, which they perceive as a coercive tactic to encourage further use of Meituan services [3][9]. Group 2: Customer Service Responses - Meituan's customer service indicated that the refund timeline typically ranges from 1 to 3 business days, depending on the payment method used [3][7]. - The company acknowledged that cases of refunds taking years to process are "relatively rare," yet many consumers have shared experiences of prolonged delays [7][10]. Group 3: Historical Context - Complaints about Meituan's refund process date back several years, with users from 2015 to 2019 frequently voicing concerns about slow refunds [5][7]. - A lawyer suggested that consumers should keep detailed records of their refund requests and payment transactions to support their claims if issues arise [10].

金融之"根"，只有深植于民生土壤，才能蓬勃茁壮；金融之"脉"，只有与消费者权益同频跃动，才能愈发强健。近日，一场场由兴业银行北京分行举办的面 向不同群体、深入多元场景的消费者权益保护宣传活动正温暖而有力地落地生根——从医院门诊到市集巷口，从社区课堂到百姓身边，该行以"金融为民"为 底色、用实际行动诠释"消保为民"的责任与温度。 门诊大厅里的"防诈课堂"：守护医患金融安全 不少赶集的民众纷纷放下菜篮，认真聆听。"咱们辛苦挣来的钱，可不能因为一个电话、一条短信就没了！"一位大姐边接过宣传册边点头说道。 "以前真没想过，看病过程中还有这么多金融陷阱。"一位候诊的患者在听完兴业银行工作人员的讲解后感叹道。近日，兴业银行自贸试验区国际商务服务片 区支行走进属地医院，在门诊大厅开设起一场别开生面的"防诈课"。 宣传展台前，支行工作人员结合"冒充医务人员""医保退费""虚假就医报销"等高发诈骗类型，用一个个真实案例拆解诈骗手法，引来不少患者家属和医护人 员的驻足。"我们每天接触大量患者，但很少意识到金融风险就在身边。"一位年轻的护士说道，"这样的科普非常及时、实用！" 活动现场，银行工作人员还普及《消费者权益保护法》要点， ...

● 本报记者 董添 8月22日，国务院新闻办公室举行"高质量完成'十四五'规划"系列主题新闻发布会，介绍"十四五"时期市 场监管高质量发展成就。"十四五"以来，全国市场监管系统坚持监管规范和促进发展并重，市场环境更 有活力、更加公平，为推进全国统一大市场建设、推动经济社会高质量发展提供有力保障。 坚持监管规范和促进发展并重 营商环境持续优化。市场监管总局全面完成"证照分离"改革，建立了统一的经营主体准入制度，实施统 一的市场准入负面清单，实现企业开办"一网通办"，充分激发了全社会的创业活力。完善涉企收费监管 制度，持续降低经营主体成本。加强知识产权和商业秘密保护，有效增强了经营主体的创新动力。"十 四五"以来，我国企业净增1999.9万户，个体工商户净增3394.6万户。 消费者权益保护更加有效。市场监管总局推动出台《消费者权益保护法实施条例》，制修订配套制度， 进一步筑牢维权的法治保障体系。积极处置投诉举报，整个"十四五"期间，全国市场监管部门共处理投 诉举报8902.8万件，为消费者挽回经济损失217.1亿元；全国消协组织共受理消费者投诉574.9万件，挽 回经济损失57.8亿元。同时，市场监管总局全力化 ...

来源|三言Pro 8月17日，此前因不满小米SU7 Ultra"前舱盖双风道问题"的博主"风云XTony"，带着打印好的小米之前对双风道设计的宣传文案，一行共四人对 提车过程进行了直播。 8月18日，"风云XTony"也发文对此次提车过程进行了总结。 他透露，开始直播提车过程后，交付中心工作人员首先提出，直播可能拍摄到其他客户，存在侵犯隐私权的风险。博主一方随即提议在单独房间沟 通，工作人员称无单独房间；博主又提出可在交付中心内无人的角落就座且面向墙面，工作人员表示同意。 但没想到，直播时小米方面却直接报警，理由是博主直播涉嫌拍摄其他客户面部、侵犯隐私权且影响企业经营，还称"报警"行为系保安所为。 对于小米方面报警行为，"风云XTony"感到愤非常愤怒，强调全程依规行事，不存在任何违法违规行为，仅是作为消费者向经营者主张合理知情 权。他在直播时怒斥小米号称"与用户交朋友"，实际却是"报警抓朋友"。另外，其B站直播也遭到封禁，之后不得不在微博继续直播。 直播期间，"风云XTony"多次提及，自己此前正是因为听到小米对SU7 Ultra前舱盖双风道设计的宣传，才决定将自己原有的SU7卖掉，为此还亏 损了几万元，特 ...

收到快递后，记者将其全部送至珠宝玉石首饰国检集团（河南）检验有限公司（简称国检集团河南公司）进行检测。国检集团河南公司检测员徐意向记者介 绍，经专业仪器检测，两款"钻石"都是假的。其中，所谓的"99克拉进口钻石"竟是玻璃，而2克拉的"培育钻石"其实是合成立方氧化锆，附带的检测证书也 是伪造的。 01:59 2克拉培育钻石戒指仅卖153元、99克拉进口钻石仅卖22元……打开一些电商平台，可以搜索到琳琅满目、图片精美并带有鉴定证书的钻石饰品，价位从几十 元到上百元不等，与实体店动辄上万元的钻石形成鲜明反差。 电商平台上销售的"白菜价"钻石，是真的吗？对此，"新华视点"记者进行了调查。 记者以150多元的价格从拼多多上一家网店购买了一款2克拉的"培育钻石钻戒"，附带有鉴定证书和礼盒，又在另一店铺花22元购买了一款"莫桑钻大颗收藏 级99克拉进口钻石"。 记者：孙清清、刘振坤、卫子轩 新华社音视频部制作 专家建议，强化多部门协作，构建从源头到销售的全链条监管体系；线上平台加强对入驻商家的审核，确保其具备合法经营资格和专业鉴定能力，并建立严 格的质量控制和售后服务体系，保护消费者合法权益。广大消费者网购时要擦亮眼睛，不 ...

Overall Situation - In July 2025, the provincial market supervision 12315 institutions received a total of 41,230 consumer complaints, reports, and consultations, marking a year-on-year increase of 27.39% and a month-on-month increase of 5.21% [1] - Among these, there were 18,559 complaints, which is a 40.65% increase year-on-year and a 6.56% increase month-on-month, accounting for 45.01% of the total [1] - The total economic loss recovered for consumers from complaints was 3.635 million yuan [1] Complaint Hotspot Analysis - Of the 18,559 complaints, 11,706 were related to goods, making up 63.07% of the total complaints, while 6,853 were service-related, accounting for 36.93% [5] - The top three categories of goods complaints were food, clothing and footwear, and household goods, showing no change from the previous month [5] - For service-related complaints, the top three categories were dining and accommodation services, education and training services, and cultural, entertainment, and sports services [6] Report Situation Analysis - In July 2025, a total of 6,699 reports were received, with the top reported issues being advertising violations, infringement of consumer rights, and food safety violations [9] - Advertising violations accounted for 20.42% of the reports, totaling 1,368 cases, primarily reflecting issues of false advertising by businesses [9] Consultation Situation - The 12315 institutions received 15,972 consultations, which is a year-on-year increase of 13.60% and a month-on-month increase of 1.95% [10] - The main consultation topics included consumer rights protection knowledge (8,761 cases), service consumption regulation (104 cases), and other market regulation issues [10] Consumer Tips - Consumers are advised to choose reputable platforms and merchants, especially those with "food safety seals" to avoid contamination risks [11] - It is recommended to pay attention to delivery times, particularly in high temperatures, to ensure food safety [12] - Consumers should check the integrity of packaging upon receipt and ensure proper reheating of food to avoid health risks [12]

根据抖音电商《盲盒类商品管理规范》，平台目前仅可以出售出厂即为盲盒，或盲盒套组的商品，主要 是指未经第三方自行组合、拼装，商品生产出厂即为盲盒或盲盒套组类商品。 文章称，针对利用盲盒进行违规营销的行为，抖音电商将持续完善治理体系： 1． 完善并升级平台规则：出台《盲盒类商品管理规范》，明确直播间玩法规范，如要求展示代拆概 率。 2． 升级处置力度：依据违规情节严重程度，采取包括警告、违规商品下架（掉车）、中断直播、关闭 电商权限、冻结佣金、永久关闭商品分享权限、扣除违约金、清退达人账号等处罚措施。 专题：2025世界机器人大会 8月8日，公众号抖音电商安全与信任中心发文称，抖音电商高度重视消费者权益保护，持续打击各类破 坏市场秩序的违法违规行为。2025年至今，平台已针对盲盒相关违规行为进行系统治理，累计断播违规 直播间4000余场，清退达人账号1000余个。 3． 加强规则宣导：增加违规宣传文案识别，重点推送关于禁止以不确定性方式推广商品的规则解读。 4． 升级违规识别：升级违规识别策略，提升识别时效性。 责任编辑：王翔 ...

Group 1 - The "Safe Consumption in Zhejiang" event was successfully held in Hangzhou, focusing on high-quality development of platform economy and consumer rights protection [2] - Zhejiang is a leading province in platform economy, with its online consumption scale driving national consumption growth [2] - Taotian Group launched the "Safe Consumption on Taobao" quality ecosystem plan to enhance product quality control and provide comprehensive consumer protection [2] Group 2 - Consumers are both beneficiaries and participants in the construction of a safe consumption environment, with 140 consumer rights protection volunteer teams established in Zhejiang [3] - The "Hangzhou Consumer Volunteer Team" has over 670 registered volunteers, actively engaging in various consumer rights protection activities [3] - Taotian Group introduced the "Green Network Community" plan to empower users as platform environment supervisors through a reporting and governance system [3] Group 3 - The Zhejiang Provincial Network Consumption Education Base was officially inaugurated at Taotian Group, marking a step towards professional and regular consumer education [4] - The first "Safe Class Zhejiang Taobao" public live class was launched, providing practical tips on purchasing and fraud prevention [4] - The education base aims to enhance consumer rights protection awareness and promote honest business practices through various educational initiatives [4]

Group 1 - The article highlights the absurdity of "customer reward tours" organized by insurance companies, where tourists are coerced into shopping at overpriced locations, revealing a gray market in low-cost tourism [1][2] - Insurance company agents disguise low-cost tours as customer benefits, collaborating with unscrupulous travel agencies to exploit tourists, leading to a loss of consumer rights [1][2] - Tourists face intimidation from guides, who threaten that failure to purchase will result in being unable to return home, indicating a systemic issue within the tourism industry [1][2] Group 2 - The article discusses the ambiguity of responsibility among insurance companies, where agents claim no affiliation with the company after incidents occur, creating a cycle of consumer rights violations [2] - It emphasizes the need for a comprehensive regulatory framework to address forced shopping issues in the tourism market, suggesting that multiple departments are initiating special rectification efforts [2] - The article calls for a shift from reactive consumer protection to proactive governance, urging the establishment of a dynamic review mechanism for travel agency qualifications and stricter accountability for insurance companies [2]

Group 1 - The core issue highlighted is the common consumer pain points in the telecommunications sector, including confusing subscription packages and unsolicited international calls [1] - Major telecom operators in China have committed to implementing substantial measures to enhance transparent consumption and simplify packages [1] - The Ministry of Industry and Information Technology launched the "Clear Handling, Safe Use" initiative in April to address issues such as complex packages and unclear charges [8] Group 2 - China Mobile has introduced ten service commitments, including resolving service requests within 48 hours and providing 24/7 support through various channels [3][5] - China Telecom has announced nine regulatory measures, emphasizing that services will only be activated with user consent, aiming for greater transparency in the consumption process [4] - As of May 2025, the total number of mobile phone users among the three major telecom companies and China Broadcasting Network is projected to reach 1.807 billion, with fixed internet broadband users expected to reach 682 million [8]