一站式适老化服务
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三亚机场为老年旅客打造“一站式”适老化服务
Zhong Guo Min Hang Wang· 2026-01-09 08:08
Core Viewpoint - The aging population in China necessitates the development of high-quality aviation services tailored to elderly travelers, with Sanya Phoenix International Airport implementing a comprehensive "one-stop" service chain to enhance the travel experience for senior passengers [1][2]. Group 1: Service Enhancements - Sanya Airport has introduced a "one-click call, full accompaniment" initiative, allowing travelers or their families to book a dedicated companion service through a customer service hotline [2]. - The airport provides seamless assistance from check-in to boarding, addressing the anxiety and inconvenience faced by elderly travelers in unfamiliar environments [2]. - Comprehensive upgrades to the terminal's accessibility features have been made, ensuring that elderly passengers can navigate without unnecessary effort [2]. Group 2: Health and Safety Measures - Sanya Airport has integrated "healthcare support" into its service framework, offering free basic health checks and traditional Chinese medicine consultations [2]. - A "medical inspection+" mechanism has been established, featuring proactive health patrols and designated medical staff to enhance safety for elderly travelers [2]. Group 3: Future Commitment - The airport aims to continuously improve its elderly-friendly services, enhancing the overall sense of happiness, security, and satisfaction for senior travelers [2].