Core Insights - The article emphasizes the role of digital transformation in enhancing grassroots governance in Jiangsu Province, particularly through the "Smart Huai Gao" system, which aims to address issues like resource shortages and information lag in traditional governance [1][6]. Group 1: Digital Transformation in Governance - The "Smart Huai Gao" system is a pilot project in Jiangsu Province that leverages the Yunzhisheng Beast Tooth Intelligent Platform and BPM workflow engine to transition grassroots governance from traditional methods to more efficient and intelligent approaches [1][6]. - The system aims to achieve the governance goal of "more data movement, less running for the masses," thereby improving service delivery and operational efficiency [1]. Group 2: Features of the Smart Huai Gao System - The platform supports core functions such as grid management, data maintenance, personnel management, and workflow processing, utilizing AI algorithms for intelligent task assignment and real-time tracking of work orders [3]. - A BI dashboard serves as the decision-making hub, integrating 18 core indicators related to population distribution, industry dynamics, and public demands, providing comprehensive analytical support through data visualization [3]. Group 3: User Interaction and Service Efficiency - The system employs a "mini-program + governance platform + command center" mechanism, creating a full-chain digital governance system that enhances service accessibility for the public and local officials [4]. - The platform allows grassroots personnel to submit requests in natural language, which are processed within 30 seconds, ensuring efficient online management of work orders [4]. Group 4: Impact and Results - Since the implementation of the system, governance efficiency in Huai Gao Town has significantly improved, with a complete data link established across four administrative levels and full coverage of staff accounts [6]. - Between January and April 2025, the town experienced a 22% year-on-year decrease in petition volume and a 2.33% decline in hotline work orders, indicating enhanced efficiency and satisfaction in handling public requests [6].