Core Viewpoint - The case of Mr. Huang, an 85-year-old client, highlights the efficiency of Ping An Property & Casualty Insurance's "green claims channel" and showcases the humanistic warmth of insurance services through "age-friendly" service details [1][11]. Group 1: Claims Process - The claims process began on November 2, 2025, when a traffic accident involving Mr. Huang was reported. Claims adjuster Cui Yifan quickly confirmed the accident's responsibility and initiated the "green claims channel" within 24 hours, providing the first medical payment to ensure Mr. Huang's treatment was not hindered by financial issues [3]. - A total of three medical payments were made, amounting to 12,000 yuan, demonstrating the company's commitment to addressing urgent client needs and the efficiency of its integrated "diagnosis-claims" mechanism [3][11]. Group 2: Age-Friendly Service - After Mr. Huang's recovery, he faced challenges in completing the claims process due to his age. Cui Yifan provided hands-on assistance, explaining the claims process and required materials in simple terms, and helped organize necessary documents [5][6]. - To ensure a comfortable environment for elderly clients, Cui Yifan offered Mr. Huang hot water and snacks to ease his anxiety during the claims process [6]. Group 3: Post-Claims Support - After completing the claims process, Cui Yifan did not stop at just finalizing the business. He assisted Mr. Huang out of the office and personally arranged a ride home, ensuring his safety [9]. - This case exemplifies a service that goes beyond efficiency, emphasizing respect and care, and redefines the value of insurance as a tool for social warmth in an aging society [11].