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新春走基层丨春运高铁上来了“特殊乘务员”
Xin Hua Wang· 2026-02-13 04:08
Core Insights - The introduction of the humanoid robot "Fuxing" as a "special attendant" during the Spring Festival travel rush highlights the integration of technology in enhancing passenger experience on high-speed trains [1][2][4] Group 1: Technology Integration - The humanoid robot "Fuxing" is designed to interact with passengers, providing emotional value and answering questions about train schedules, transfers, and weather at stops [2] - "Fuxing" is part of a broader initiative to showcase the charm of technology in the context of the rapidly developing digital economy in Zhejiang [1][4] Group 2: Service Enhancements - The "West Lake" brand of the Hangzhou passenger segment has undergone a renewal, introducing various service improvements to cater to the increased passenger flow during the Spring Festival [4] - New service measures include the expansion of the "Love Treasure Box" to over 40 types of emergency items, such as warm packs and children's masks, aimed at enhancing passenger safety and comfort [4] Group 3: Passenger Experience - Passengers have expressed excitement about the presence of the robot, viewing it as a significant event that reflects the deep integration of technology into daily life [4] - The naming of the robot "Fuxing" symbolizes both the "Fuxing" high-speed train and the concept of happiness, aiming to make the travel experience more pleasant during the Spring Festival [4]