Core Insights - The fifth Customer Service Festival organized by the Dajia Insurance Group emphasizes the theme "Guarding Rights, Warm Companionship" and showcases the company's customer-centric service philosophy [1] - The festival serves as a comprehensive test of the company's service capabilities and reflects its commitment to enhancing service quality and optimizing customer experience [1] Group 1: Service System Iteration and Consumer Protection Supervision - The festival highlights "Service System Iteration" and "Strengthening Consumer Protection Supervision" as core themes, aiming to build a solid foundation of customer trust [2] - Dajia Life has launched services such as "Direct Access to Prestigious Schools," "Direct Access to Renowned Doctors," and "Policy Review," along with a proactive policy awakening initiative to facilitate claims and policy renewals [2] - Dajia Property Insurance has upgraded its "E-Claim" car insurance service to achieve a fully online process from video connection to rapid compensation [2] Group 2: Customer Feedback and Supervision - A special "Consumer Protection Supervisor" appointment ceremony was held to enhance service optimization feedback channels, with five guests appointed as supervisory representatives [3] - The establishment of the "Consumer Protection Supervisor" role is seen as both an honor and a responsibility, aimed at deepening service improvements and addressing customer needs [3] - The festival will run until October 31, featuring a series of reward activities from Dajia Insurance Group and its subsidiaries to cater to diverse customer needs [3]