Core Insights - Douyin E-commerce has launched nine merchant support policies since early 2025, focusing on enhancing merchant operational experience, with logistics being a key area of upgrade [1][2] - The platform has implemented measures to address pain points such as shipping to remote areas and delayed deliveries, including increasing merchant autonomy and introducing shipping negotiation tools [1][2] Group 1: Logistics Enhancements - Douyin E-commerce officially opened "logistics services for remote areas" to merchants in June last year to meet the logistics needs of consumers in Xinjiang, resulting in a 60% increase in daily order volume in the region [1] - The platform has upgraded its shipping policies for remote areas, allowing merchants to flexibly sell to regions like Xinjiang based on their operational conditions, including options for direct shipping or transit logistics [1] - When merchants choose the transit logistics model and offer free shipping, the platform provides subsidies to help reduce logistics costs by 40% [1] Group 2: Merchant Communication and Support - To address the issue of delayed shipments and improve consumer experience, the platform has optimized its overall strategy, offering a one-stop solution that includes proactive exemptions for natural disasters and logistics issues, as well as negotiation tools for merchants to communicate with consumers [2] - The Douyin E-commerce operations team has made merchant satisfaction and service experience key performance indicators, conducting multiple merchant exchange meetings to understand operational challenges and needs [2] - The platform aims to continue focusing on merchant needs by reducing operational costs and optimizing the merchant experience, thereby expanding growth opportunities for small and medium-sized merchants [2]