Group 1 - The article emphasizes the importance of addressing "small matters" that reflect the specific needs of the community for a better life [2] - Various departments in Shandong are actively working to rectify issues related to property services and housing provident fund, transforming the effectiveness of work style construction into practical actions to alleviate public concerns [2][4] - The Yantai Power Supply Company has initiated a "public voice as a whistle" action, implementing a "blockchain storage + automatic supervision" model to streamline the process of obtaining property certificates, reducing processing time by 70% [2][3] Group 2 - The Qingdao Urban Management Bureau is systematically analyzing property complaints, conducting training for project managers in high-complaint areas, and implementing a classification and grading system for property management to ensure accountability [4] - The Dezhou Housing Provident Fund Management Center has integrated AI technology into its service processes, enabling rapid response and accurate identification of user inquiries, achieving over 90% accuracy in handling high-frequency services [5] - The Dezhou center has successfully completed the province's first "chat while processing" housing provident fund business, breaking traditional service limitations [5]