Core Viewpoint - The article discusses various consumer complaint channels in China, highlighting their differences in processing mechanisms, efficiency, and suitability for different types of disputes [1][2][3][4][5]. Official Channels - The primary official platform is the National 12315 System, managed by the State Administration for Market Regulation, which handles issues like product quality and after-sales disputes. It offers authority and traceability but has a slower feedback process due to its formal procedures [1]. - The 12345 government service hotline covers a broader range of issues, including consumer complaints and public services, but lacks the specificity and expertise of the 12315 system [1]. Local Consumer Protection Committees - Local consumer protection committees serve as specialized social organizations for consumer rights, focusing on mediation and coordination. They are effective for resolving non-malicious disputes quickly but lack enforcement power [2]. Social Complaint Platforms - Platforms like Black Cat Complaints provide a transparent and fast response mechanism for consumer complaints. They allow public visibility of complaints and responses, which can pressure companies to improve their handling of issues, especially in online consumption scenarios [3]. Public Feedback and Media Supervision - Various public feedback channels have been established by local governments and media, allowing consumers to report issues and receive responses. These channels enhance public scrutiny and can expedite corporate and governmental responses, but require accurate and objective information from consumers [4]. Conclusion - A multi-layered consumer rights protection system exists, where consumers should choose appropriate channels based on the nature of their complaints. Utilizing multiple channels can transform complaints into a force for corporate improvement and market regulation [5].