Core Viewpoint - The China National Railway Group has launched a telephone ticket booking service for elderly passengers, effective from January 20, to enhance their travel experience and facilitate ticket purchasing [1][2][3]. Group 1: Service Details - The new telephone booking service is available for elderly passengers aged 60 and above, holding a second-generation resident ID, for train tickets with a departure date of February 2 or later, and can be booked at least three days in advance [1][3]. - Booking can be done by calling the 12306 customer service, with service hours from 8 AM to 6 PM daily [3][4]. - Elderly passengers who are registered users of the 12306 platform can directly access customer service by pressing "1" after calling [3]. Group 2: Payment Options - After the booking request is processed, if tickets are available, the customer will be informed and can choose between online or offline payment methods [2][4]. - For online payments, a link will be sent via SMS for completing the transaction, while offline payments can be made at any railway ticket window using the order number and required identification [4][5]. - Orders that are not paid within the specified time will be automatically canceled [4][5].