Core Insights - The article discusses the importance of managing public opinion and brand image in the digital age, highlighting the risks posed by misinformation and the "key press injury" phenomenon for businesses [1][10] - Byte's exploration of AI technology has led to the development of a comprehensive solution for corporate public opinion monitoring and brand management, covering the entire process from monitoring to analysis, handling, and promotion [1][10] Group 1: Technology Framework - Byte's solution is built on a robust AI technology framework with four layers, enabling comprehensive data collection and high concurrency scheduling from over 80 million monitoring sources [3] - The AI processing layer utilizes advanced Deepseek and NLP technologies for sentiment analysis and trend prediction, enhancing the accuracy of information assessment [3][4] - The system supports real-time data visualization and monitoring, providing businesses with an intuitive dashboard for public opinion dynamics [3] Group 2: Monitoring Capabilities - The solution offers "comprehensive, fast, and accurate" monitoring capabilities, capturing a wide range of media sources and user-generated content [4] - The system operates 24/7, with the fastest crisis alerts being sent within 10 minutes, and in some cases, data retrieval can be as quick as 2 minutes [4] - Continuous learning and adaptation improve the system's accuracy in public opinion assessment, providing reliable decision-making support for businesses [4] Group 3: Crisis Management - The AI complaint feature is highlighted as a key tool for addressing false public opinion, enabling rapid identification and documentation of harmful content [5] - The system can generate compliant appeal content automatically, significantly reducing the time required for submission to as little as 15 seconds [5] - Compared to traditional methods, Byte's AI complaint process is low-risk and cost-effective, with response times reduced to between 30 minutes and 72 hours [5] Group 4: Brand Promotion - Byte's solution integrates extensive media resources, offering efficient multimedia communication strategies for businesses [6] - The system includes access to 17,000 media outlets and 400,000 self-media channels, allowing for targeted advertising at a low cost [6] - Businesses can leverage real-time monitoring data to enhance brand communication effectiveness and restore brand image after crises [6] Group 5: Reporting and Tools - The system generates comprehensive reports covering 43 data elements, aiding businesses in evaluating their public opinion response and optimizing brand strategies [7] - Byte offers various service models, including SAAS delivery and localized deployment, to meet diverse brand management needs [7] - The solution has gained recognition from various organizations, demonstrating its effectiveness in monitoring and managing public opinion [7][8]