Core Viewpoint - The article discusses the impact of severe hailstorms in Beijing, leading to a significant number of insurance claims and the response measures taken by Ping An Property & Casualty Insurance Company in Beijing [1] Group 1: Hailstorm Impact - The Beijing Meteorological Bureau issued a yellow warning for hail on May 13, with strong convective weather reported in multiple areas [1] - As of May 14, Ping An Property & Casualty Insurance Company received 10,436 claims related to hail damage, with the highest claims from Shijingshan District (3,943 claims), followed by Haidian District (2,567 claims) and Fangshan District (1,566 claims) [1] Group 2: Emergency Response Measures - Following the hail warning, Ping An quickly activated an emergency response, establishing a command center led by the general manager to coordinate risk control and claims processing [1] - The company introduced a "prevention-rescue-claims" service plan to ensure the safety of clients' lives and property [1] Group 3: Specialized Services - Ping An implemented several specialized service measures, including a "half-hour assessment" mechanism to track hail cloud movement via satellite imagery and dispatch emergency teams to affected areas [1] - A three-tier warning protection system was established to better implement risk reduction strategies [1] - The company utilized three intelligent channels to provide rapid service [1] Group 4: Claims Processing Innovations - Ping An introduced an all-channel reporting system, with AI customer service capable of automatically identifying hail damage [1] - Clients can use the "Hail Quick Capture" feature on the Good Car Owner APP, allowing them to complete damage assessment with just three photos [1] - The company emphasized its commitment to combining technology and human resources to strengthen the financial safety net for residents in the capital [1]