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神州租车推出“六项服务承诺”
Bei Jing Shang Bao· 2025-12-04 11:45
Core Viewpoint - Shenzhou Car Rental has announced a comprehensive upgrade of its travel services, introducing a six-part quality service system aimed at enhancing trust, safety, convenience, and after-sales support in the car rental industry [1] Group 1: Service Upgrade - The new service system includes "safe travel, assured rental, compensation for dirt, return at different locations, long-distance delivery, and worry-free throughout" [1] - This initiative integrates previously scattered trust standards, safety responsibilities, convenient experiences, and after-sales guarantees into a systematic service standard [1] Group 2: Market Position - Shenzhou Car Rental operates a fleet of over 190,000 vehicles and has approximately 180 million registered users [1] - The company has a nationwide network of 6,500 outlets covering airports, high-speed rail stations, and key business districts [1] Group 3: Industry Impact - As an industry leader, Shenzhou Car Rental's move to systematize service standards aims to establish competitive barriers based on trust, addressing long-standing issues of safety, transparency, convenience, and after-sales service in the industry [1] - The development of a more standardized, transparent, and user-centered car rental ecosystem is accelerating due to the resonance between policy guidance and corporate innovation [1]