Core Insights - The article highlights the successful implementation of a digital notification system for restricted items in passenger transport by Beijing Shouxin Ground Services Co., Ltd, marking a significant step towards enhancing customer experience in the aviation industry [1][5]. Group 1: Industry Challenges - The traditional paper-based notification process for restricted items has been inefficient, consuming significant time and resources, with over a thousand documents processed daily and more than several tons of paper used annually [2]. - The complexity of legal validation for paper documents has created challenges in responsibility assignment during disputes, necessitating a more efficient and reliable solution [2]. Group 2: Technological Innovations - The new system integrates "electronic certification + blockchain" technology, allowing for a 70% increase in efficiency, with electronic signatures completed in under 30 seconds [3]. - Each signed record is stored on the blockchain, ensuring immutability and traceability, while reducing the time required for safety responsibility determination from 2 hours to just 10 minutes [3]. Group 3: Service Upgrades - The digital notification system represents a shift in service philosophy from compliance to enhancing customer experience, significantly reducing wait times for passengers [5]. - The system has been positively received by frequent travelers and foreign passengers, who appreciate the convenience and efficiency it brings to the check-in process [5]. Group 4: Future Developments - The company plans to accelerate its digital transformation, with ongoing tests for optimizing interaction processes for special passenger groups, such as the elderly and children [5][6]. - The initiative is part of a broader strategy to integrate technology throughout the passenger journey, enhancing both safety and convenience [6].