Core Viewpoint - The Xi'an Xianyang Airport's Transportation Operations Department is enhancing service quality through a "New Transportation" integration model, focusing on systematic upgrades, precise actions, and humanized guarantees to create a comprehensive high-quality service network for travelers [1][2]. Group 1: Service Quality Improvement - The Transportation Operations Department has revised and unified service standards by merging key areas such as complaint handling, emergency support, and job services, ensuring that every service follows established guidelines [1]. - The department has initiated cross-unit job rotation and business exchanges, enabling employees to acquire multiple skills, thus expanding service points from a single skill to a composite capability, increasing service coverage significantly [1]. - A comprehensive integration of service information has been conducted, updating the business knowledge base to allow employees to respond quickly to various traveler inquiries [1]. Group 2: Summer Travel Initiatives - In response to the peak summer travel season, the department has implemented several initiatives to enhance traveler comfort, including a "5-minute response" mechanism in parking lots and extending shade at taxi stands [2][3]. - The introduction of a smart translation app has improved communication with foreign travelers, enhancing service efficiency and showcasing the airport's international image [2]. - The "Love and Convenience Service Box" at bus stops provides free raincoats and cooling products, extending care to travelers at bus points [3]. Group 3: Infrastructure and Facility Upgrades - Key areas such as the terminal's shuttle area have undergone dual upgrades in service and facilities, with 24-hour dedicated staff for passenger guidance and assistance for special travelers [3]. - Additional seating and cooling equipment have been installed to improve the waiting environment for travelers [3]. - The department has upgraded the air conditioning in 30 minibuses to create a comfortable travel environment for passengers [3].