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航旅纵横“延误时长分钟不差获津贴”被批易误解!称已下线
Nan Fang Du Shi Bao· 2025-08-29 06:35
Core Points - The "Surprise Number Activity" launched by the airline travel app, which required flight delays to match a specific number for compensation, has faced significant backlash from users [1][2] - The activity has been taken offline following complaints, with the app's customer service confirming that compensation is contingent on the actual delay time equaling the designated number [1][2] - Users expressed confusion over the rules, with some believing that any delay over a certain threshold would qualify for compensation, leading to accusations of misleading practices [1][2] Summary by Sections - **User Complaints**: Multiple users have criticized the "Surprise Number Activity," comparing it to gambling and expressing frustration over the stringent requirements for compensation [1] - **Official Response**: The airline travel app's customer service acknowledged the complaints and clarified that the compensation rules were explicitly stated, but the activity has since been discontinued [1][2] - **Insurance Company Involvement**: The insurance brokerage involved stated they were unaware of the activity and emphasized that compensation claims should be based on the policy details [1][2]