来源：中国经营报 在数字经济与金融科技深度融合的背景下，"流量金融"已成为互联网流量平台的热门变现路径。 近期，出行移动产品航旅纵横App（开发方为中航信移动科技有限公司）（以下简称"中航信移动科 技"）推出"借钱服务平台"。根据官网，航旅纵横为机票直销平台，其为中国民航信息网络股份有限公 司推出的第一款基于出行的移动服务产品。 但记者注意到，平台提供的《借钱服务个人信息处理授权书》（以下简称"协议"）中，涉及了用户需要 授权中航信移动科技对信息进行加工、创建数据分析模型条款，并提供信息分析。有法律人士认为，此 举或涉嫌超越业务范围触及个人征信业务。 1月8日下午，对于上述问题，航旅纵横方面向《中国经营报》记者表示，业务实际运作过程中不涉及信 息加工、创建分析数据模型。原有的协议条款确实容易引起用户误会，我们将尽快修改。 8日晚间，记者发现，协议中原"对信息进行加工、创建数据分析模型"的授权条款已经删除，"收集信 息""使用信息""分享信息"类目替换为了"处理信息"类目。并在新协议中增加"服务商（中航信移动科 技）仅作为合作贷款机构的技术支持方为合作贷款机构提供相应的技术支持服务，用户（需）知悉并了 解，服务 ...

Core Viewpoint - The recent incident involving "Hangkong Lvyong" sending erroneous flight cancellation notifications has raised significant public concern, leading to user complaints and demands for compensation due to the misinformation caused by a system failure [2][3][5]. Group 1: Incident Details - On November 29, around 15:00, users received false notifications about flight cancellations, which were later confirmed to be incorrect due to a system malfunction [2][3]. - The erroneous notifications affected passengers from multiple airlines, including Eastern Airlines, Hainan Airlines, and Xiamen Airlines, indicating a wide impact on users [5][12]. - The specific timeframe for the erroneous notifications was identified as between 15:10 and 15:26 on the same day [13][14]. Group 2: Company Response - Following extensive user complaints and media coverage, the company announced it would provide special compensation for actual losses incurred by users, including ticket price differences and refund fees [5][14]. - The company has completed the system repairs but is still determining the details of the compensation plan for affected users [2][14]. Group 3: User Trust Issues - The company has faced ongoing trust issues due to repeated incidents of misinformation regarding flight statuses and complications with delay insurance claims [6][15]. - Complaints have also been directed at the company's customer service, which has been criticized for slow response times and poor attitudes, alongside issues with ticket refunds and high change fees [17][18]. - The company aims to establish itself as the "civil aviation version of 12306," but it faces significant challenges in restoring user trust and improving service quality [18].

Core Viewpoint - The article discusses a significant incident involving the "Hangkong Lvyong" app, which mistakenly sent out flight cancellation notifications due to a system error, leading to user confusion and financial losses [2][5][8]. Group 1: Incident Overview - On November 29, around 15:00, users received erroneous notifications about flight cancellations, which were later confirmed to be false due to a system malfunction [2][5]. - Affected airlines included Eastern Airlines, Hainan Airlines, Xiamen Airlines, and others, indicating a wide impact on users [7]. - The company has acknowledged the issue and stated it would provide compensation for the additional costs incurred by users, including ticket price differences and cancellation fees [4][8]. Group 2: User Reactions and Company Response - Users expressed frustration over the lack of immediate solutions and the company's initial refusal to refund based on the notifications being "for reference only" [7][8]. - Following media exposure and user complaints, the company committed to compensating affected users for the financial losses incurred due to the erroneous notifications [8][9]. Group 3: Broader Trust Issues - The company has faced ongoing trust issues due to previous incidents involving inaccurate flight information and problematic insurance claims, leading to a perception of a "trust crisis" among users [9][13]. - Complaints about slow customer service responses and high fees for ticket changes and cancellations have also contributed to user dissatisfaction [13][14]. - The company aims to establish itself as the "civil aviation version of 12306," but it faces significant challenges in rebuilding user trust and improving service quality [14].

近期，有多位网友在社交平台发文称，收到航旅纵横发布的航班取消的消息，但是在重新订票时发现航 班并未取消，平白多花费了一笔退票费用。航旅纵横表示，对于受影响的用户，航旅纵横将根据其实际 损失提供赔偿。有相关需求的用户，可通过官方邮箱、客服电话或者航旅纵横App在线客服进行联系。 新京报贝壳财经讯（记者王真真）12月2日，针对"航旅纵横误发多个航班取消信息导致多人退改机 票"一事，新京报贝壳财经记者从航旅纵横获悉，11月29日15点10分至15点26分，航旅纵横部分航班动 态信息出现误报，航旅纵横第一时间排查并完成修复。目前，已通过多渠道收集受影响用户的情况，将 根据用户实际损失提供专项补偿。 校对 刘军 ...

北京商报讯（记者 关子辰 牛清妍）12月1日，针对"航旅纵横误发多个航班取消信息，致多人退改机 票"一事，北京商报记者从航旅纵横获悉，11月29日15时10分至15时26分，航旅纵横部分航班动态信息 出现误报，给广大旅客的出行安排带来了不便。航旅纵横方面对此致歉并表示，已第一时间排查并完成 修复。目前已通过多渠道收集受影响用户的情况，将根据用户实际损失提供专项补偿。 此前，据媒体报道，有网友反映，在11月29日15时左右收到来自航旅纵横的航班取消提醒，部分用户在 重新购票后才发现，实际航班并未取消，而是由于航旅纵横出现系统故障，推送了错误信息。不少用户 因此额外承担了票价差价及退票手续费。 航旅纵横方面还表示，有相关需求的用户可通过官方邮箱、客服电话或者航旅纵横App在线客服反馈。 ...

责任编辑：何俊熹 针对此事，航旅纵横向新浪财经回应称，已于第一时间排查并完成了修复。目前，我们已通过多渠道收 集受影响用户的情况，将根据用户实际损失提供专项补偿。有相关需求的用户，可通过官方邮箱 kefu@travelsky.com.cn 、客服电话400-910-8889或者航旅纵横App在线客服联系我们。 航旅纵横始终以 用户服务与体验为核心，不断优化产品和功能。 近日，多位网友反映，收到来自航旅纵横的航班取消提醒，但在重新购票后才发现，实际航班并未取 消，而是由于航旅纵横出现系统故障，推送了错误信息。不少用户因此额外承担了票价差价及退票手续 费。 ...

中航信移动科技股份有限公司是国有科技型企业，旗下"航旅纵横"App围绕旅客出行核心诉求，推出数十项行业首创功能，拓展机票、火车票、航司辅营、 免税、用车等旅客出行场景业务，打造大交通领域一站式综合服务平台，为超1.5亿旅客带来高效、便捷、愉悦的出行体验。 此次战略合作，顺应了促进多种出行方式无缝衔接的顶层政策设计，也代表了未来智慧出行服务的重要发展方向。滴滴与航旅纵横将以用户需求为核心，持 续探索技术创新与服务升级，为用户打造更高效、可持续的智慧出行新体验，为大出行生态建设贡献创新范例。(心月) 11月25日，滴滴与中航信移动科技股份有限公司（以下简称"航旅纵横"）达成战略合作。本次合作是以"交通强国"与"构建综合交通运输体系"战略为指引， 打破航空与地面交通服务壁垒、打造"一体化大交通生态"的关键实践。滴滴董事长兼首席执行官程维、航旅纵横董事长兼总经理薄满辉共同见证合作签约。 滴滴网约车首席执行官孙枢和航旅纵横副总裁兼产品中心总经理刘丰代表双方签约。滴滴首席技术官赖春波、安全与政府事务高级副总裁庞基敏、副总裁徐 鹏、网约车平台乘客部总经理杨硕，航旅纵横主要负责同志一同参加会谈。 双方合作将以打通"空中-地面 ...

中航信移动科技股份有限公司是国有科技型企业，旗下"航旅纵横"App围绕旅客出行核心诉求，推出数 十项行业首创功能，拓展机票、火车票、航司辅营、免税、用车等旅客出行场景业务，打造大交通领域 一站式综合服务平台，为超1.5亿旅客带来高效、便捷、愉悦的出行体验。 滴滴与航旅纵横将以用户需求为核心，持续探索技术创新与服务升级，为用户打造更高效、可持续的智 慧出行新体验，为大出行生态建设贡献创新范例。 责任编辑：宋雅芳 新浪科技讯 11月26日上午消息，滴滴与中航信移动科技股份有限公司（以下简称"航旅纵横"）达成战 略合作。滴滴董事长兼首席执行官程维、航旅纵横董事长兼总经理薄满辉共同见证合作签约。滴滴网约 车首席执行官孙枢和航旅纵横副总裁兼产品中心总经理刘丰代表双方签约。 双方合作将以打通"空中-地面"关键服务链路为核心，共同打造"从家门到机舱门"的全链路智慧出行解 决方案，围绕国内大出行生态建设、提升跨城用户出行便利性、优化国际出行及入境游客服务体验、共 建高价值会员权益、打造特色租车融合产品、探索绿色低碳出行等多领域深化合作。 ...

Group 1 - The core viewpoint of the article is that the airline industry is adapting to new regulations by implementing a "power bank verification" feature on the Hanglv Zongheng platform to assist travelers in complying with the Civil Aviation Administration's new rules [1][4] - The "power bank verification" feature utilizes image recognition technology to simplify the compliance self-check process for travelers [4] - Travelers can use the app to take or upload a complete image of the power bank's brand parameters, such as rated energy and 3C certification mark, allowing the system to automatically assess compliance and provide feedback [4]

Core Points - The "Surprise Number Activity" launched by the airline travel app, which required flight delays to match a specific number for compensation, has faced significant backlash from users [1][2] - The activity has been taken offline following complaints, with the app's customer service confirming that compensation is contingent on the actual delay time equaling the designated number [1][2] - Users expressed confusion over the rules, with some believing that any delay over a certain threshold would qualify for compensation, leading to accusations of misleading practices [1][2] Summary by Sections - **User Complaints**: Multiple users have criticized the "Surprise Number Activity," comparing it to gambling and expressing frustration over the stringent requirements for compensation [1] - **Official Response**: The airline travel app's customer service acknowledged the complaints and clarified that the compensation rules were explicitly stated, but the activity has since been discontinued [1][2] - **Insurance Company Involvement**: The insurance brokerage involved stated they were unaware of the activity and emphasized that compensation claims should be based on the policy details [1][2]