Core Points - Beijing Capital International Airport has been awarded the "2024 Excellent Service Quality Award for Civil Airports with a Capacity of 10 Million Passengers or More" at the 2025 International Airport Expo, marking the eighth time it has received this accolade and maintaining its position in the top tier of airports in China [1] Group 1: Service Quality and Innovation - The airport has focused on enhancing passenger, airline, and employee satisfaction through a structured feedback mechanism and a digital platform called "Voice of Airlines" [3] - Six new service product lines have been launched, addressing core customer needs and improving overall service efficiency [3] - A collaborative service ecosystem has been established with 29 on-site units, achieving over 99% online processing rate for internal approvals [3] Group 2: Brand Promotion and Engagement - The airport showcased its service brand "First National Gate, Let Love Gather" at the expo, highlighting its service innovations [4] - Interactive activities at the expo engaged visitors, allowing them to experience the airport's service enthusiasm and promoting the brand on social media [7] - The event successfully increased brand reputation and member engagement, contributing to the long-term development of the airport's service platform [8]