Core Viewpoint - Meituan has addressed consumer concerns regarding refund issues, clarifying that the problems stem from information display delays and payment channel anomalies, and has implemented system updates to improve transparency and user experience [1][3][4]. Group 1: Refund Issues - The refund issues reported by consumers mainly fall into two categories: incomplete refund information updates and failed refund notifications [1]. - For refunds that are processed but not displayed correctly, Meituan has optimized its system to ensure users can refresh their order details to see accurate refund statuses [3]. - A small number of users experienced issues due to problems with their payment channels, leading to refunds being credited to their Meituan balance instead [4]. Group 2: Refund Process and Communication - Meituan emphasizes that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, although some may not see the updated status due to system delays [3]. - Users can verify the actual refund status through their original payment channels, and Meituan has provided support for those who may have forgotten their payment details [4]. - The company has also been proactive in communicating with users through SMS to ensure they are aware of their refund statuses [4]. Group 3: Historical Refund Policy - Meituan has had an "expired refund" policy in place since March 2011, which allows for automatic refunds on unconsumed vouchers within a specified timeframe [5]. - This policy applies to most online sales, excluding certain products with specific consumption dates, and refunds are processed within seven working days after the expiration of the voucher [5]. - The implementation of this policy has been widely adopted by other local service platforms, indicating its effectiveness in enhancing customer service [6].