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越问越糊涂?政务AI不靠谱,“过期”的是服务意识
Bei Jing Wan Bao· 2025-05-01 08:11
Group 1 - The core issue highlighted is the inconsistency in responses from two AI systems on the Huangpu District government website, leading to confusion among users [1][2] - The Huangpu District government has acknowledged the problem and has taken steps to remove the outdated AI system, promising to update the policy knowledge base dynamically in the future [1][2] - The article emphasizes that the effectiveness of government AI systems is crucial for public service efficiency and that outdated information can mislead citizens and damage government credibility [2][3] Group 2 - The article points out that the reliance on accurate and updated data is essential for the AI systems to function effectively, and that a lack of public service awareness can lead to issues with these systems [2][3] - It stresses the importance of balancing the introduction of AI systems with proper management and maintenance to ensure quality service delivery [2][3] - The need for a dynamic data update mechanism is highlighted as a critical factor for improving the quality of government AI services [2][3]