Core Viewpoint - The Xi'an Xianyang Airport is implementing the "Spark Action" service enhancement initiative, focusing on improving service quality through targeted training and practical simulations to address identified service pain points [1][4]. Group 1: Training and Implementation - The airport organized specialized training sessions led by experts in aviation service quality management, covering four key areas: service quality improvement methodologies, immersive case studies, efficient cross-department collaboration, and practical skills in service data analysis [1][2]. - The training utilized a dual-track approach combining theoretical instruction with real-world scenario simulations, enhancing participants' abilities to quickly identify issues and assess service quality in complex environments [2][3]. Group 2: Service Optimization Cases - Two successful service optimization cases were highlighted: the "Easy Security Check" process, which reduced average screening time by 30%, and the enhancement of services for passengers with disabilities, achieving a satisfaction rate of 98.5% [2][4]. - The training provided a comprehensive breakdown of these cases, illustrating the complete process from problem identification to effective implementation, serving as a guide for departments to replicate successful strategies [2]. Group 3: Ongoing Initiatives and Future Plans - Since the launch of the "Spark Action," the airport has collected over 120 service optimization suggestions and implemented more than 80 effective measures, resulting in a 2.3 percentage point increase in overall passenger satisfaction [4]. - Future plans include establishing a long-term mechanism for monthly service reviews and quarterly specialized training, as well as optimizing service processes in key areas such as holiday peak support and smart service scenarios [4].