Core Viewpoint - Hangzhou Airport has been recognized for its innovative assistance services for disabled travelers, receiving a national award for its exemplary case in the field of assistance services [1] Group 1: Infrastructure and Facilities - Hangzhou Airport has established 139 accessible parking spaces equipped with ramps and tactile paths, along with 38 accessible elevators designed for comfort and safety [2] - The airport features 14 accessible restrooms with emergency call devices, ensuring timely assistance for travelers in need [2] - Additional low-height service counters and drinking fountains have been installed to cater to the needs of disabled passengers [2] Group 2: Innovative Services - The airport has launched the first 24-hour sign language communication service point in the country, allowing hearing-impaired travelers to communicate effectively through an AI digital assistant or a human sign language teacher [5] - A comprehensive volunteer service system has been established, providing seamless assistance from "door to door" for special travelers, enhancing the overall travel experience [8] Group 3: Training and Skill Development - Hangzhou Airport has conducted over 20 training sessions for staff and volunteers, covering various aspects of assistance services, resulting in more than 600 individuals trained [10] - Staff members have successfully obtained basic sign language certificates, and one employee won first place in a local volunteer skills competition [10] Group 4: Community Engagement and Economic Empowerment - The "Fei Fei Lai Le" project has been initiated to empower disabled individuals through skills training and market selling opportunities, helping them transition from beneficiaries to entrepreneurs [12] - Since its launch, nearly 100 disabled individuals have participated in market activities, selling over 200,000 products and generating additional income [12][13] Group 5: Recognition and Future Plans - The "Fei Fei Lai Le" project has received multiple awards, including gold medals at national youth volunteer service competitions, highlighting its impact and recognition [14] - Hangzhou Airport aims to continue enhancing its assistance services and expand its model to other transportation hubs, contributing to a more inclusive society [14]