Core Viewpoint - The Jinan Energy Group is focusing on digital transformation as a key path to high-quality development, implementing a comprehensive digital strategy to enhance operational efficiency and service quality [2][8]. Digital Transformation - Jinan Energy Group has adopted digital transformation as a top priority, aiming to create a smart energy supply system that enhances decision-making and operational control [2][3]. - The company has established a five-level intelligent control system for heating, achieving full digital regulation from heat sources to end users, and has been recognized as a national benchmark for technological leadership in the industry [3]. User Service Enhancement - The introduction of an AI customer service system has significantly improved service efficiency, handling 665,000 calls with a self-service rate of 74.65% and achieving a user satisfaction rate of 98.6% [3]. Safety Management - The digital management system has been crucial in enhancing safety in energy construction projects, with a comprehensive regulatory framework that has identified 8,865 risk points and processed 143,000 safety work tickets online, improving operational efficiency by over 40% [4]. Virtual Technology - The launch of a "virtual power plant" has allowed Jinan Energy Group to aggregate and manage various decentralized energy sources, facilitating a unified dispatch system that benefits both power users and the grid [5]. Future Development - The company is leading the establishment of a big data group in Jinan, focusing on data governance and integration to enhance urban energy management and operational efficiency [6][7]. - The development of a holographic data command platform is enabling real-time integration of multiple data streams for improved urban governance and emergency response [7]. Commitment to Sustainable Development - Jinan Energy Group is committed to building a smarter, greener, and more efficient energy system, aiming to integrate energy big data with urban operations to support high-quality urban development [8].