Core Insights - The introduction of AI technology and smart ticketing kiosks by Hangzhou Metro aims to enhance passenger service experience and operational efficiency [1][2] Group 1: AI Implementation - The first AI-powered smart customer service center has been launched on Line 4 of Hangzhou Metro, allowing passengers to resolve ticketing issues autonomously [1] - The smart customer service center features two high-definition touch screens for simultaneous use by two passengers, resembling an ATM [1] Group 2: Service Features - The system offers various options such as ticket purchase, discount ticket purchase, refunds, and invoice requests, along with lost and found services and information inquiries [1] - It supports both online and offline payment methods to cater to different passenger preferences [1] - Passengers can verbally communicate their needs to the AI system, which can automatically recognize and process requests, with an option to call human customer service for assistance if needed [1] Group 3: Operational Efficiency - The deployment of the smart customer service center is expected to alleviate pressure on human customer service representatives and reduce passenger wait times during peak hours [2] - Currently, the equipment is in a pilot phase, and future expansion will depend on the evaluation of the pilot operation [2]