Core Viewpoint - The company is enhancing its "full-cycle service mechanism" for electric heating customers, integrating them into a grid-based service system to ensure reliable heating during winter in the region known as the "Hometown of Tai Chi" [1] Group 1: Service Mechanism - The company has established a "three-level linkage" service mechanism to address the unique heating needs of dispersed areas in the western mountainous regions [1] - The operations department is overseeing the improvement of rural power grid projects, while local power supply stations are implementing a "one village, one strategy" load monitoring system [1] - The area managers are enforcing a "twice-daily inspection" system to ensure service reliability [1] Group 2: Infrastructure Improvements - The company has implemented governance in 47 low-voltage areas and upgraded 14.6 kilometers of low-voltage lines to address power supply weaknesses in towns such as Liu Ying and Da Bei Wang [1] Group 3: Customer Service Initiatives - For newly installed electric heating customers, the company is providing "three-in-place" services, including full tracking of equipment installation, communication of peak and valley electricity pricing policies, and distribution of "Safety Electricity Understanding Cards" [1] - A pilot program for a "Smart Electric Steward" platform is operational in Lin Guan Town, offering a 20-minute early warning response for electricity anomalies [1] - The company is conducting a "Safety Electricity in Martial Arts Schools" initiative to enhance safety awareness among middle and primary school students through community engagement [1] Group 4: Future Plans - The company plans to continue optimizing the "grid + electricity" service system in alignment with rural revitalization strategies, ensuring that the local population enjoys the benefits of clean heating while experiencing improved service quality [1]