智慧调解云平台

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智慧调解跑出“加速度”
Jin Rong Shi Bao· 2025-08-08 07:55
Core Insights - The article highlights the increasing need for efficient financial dispute mediation mechanisms in response to rising conflicts across various sectors and regions [1] - The Qingdao Banking and Insurance Dispute Mediation Center has been established to provide a one-stop professional mediation service, significantly improving the efficiency of financial dispute resolution [2][4] Group 1: Mediation Center Achievements - Since its establishment in May 2020, the mediation center has received a total of 21,874 cases and successfully mediated 8,001 cases, involving over 850 million yuan [2] - The center has implemented a "smart mediation" platform that allows for efficient handling of disputes, reducing the average mediation cycle from 30 days to 13 days, with some cases resolved on the same day [4] Group 2: Innovative Mediation Approaches - The center has developed a multi-faceted collaboration mechanism, integrating various departments such as traffic police and courts to streamline the mediation process [4] - New initiatives like "holiday mediation" and online mediation services have been introduced to enhance accessibility and convenience for consumers, particularly targeting the elderly and working professionals [6][5] Group 3: Financial Governance and Education - The center is focused on building a comprehensive governance system that combines prevention, mediation, and education to enhance financial literacy and risk awareness among consumers [8] - Training programs for mediators are being implemented to improve their professional skills and ensure high-quality mediation services [8]