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联想中国区总裁刘军:超级智能体达L3协作水平 企业工作流30%将AI化
Feng Huang Wang· 2025-05-09 11:18
Core Insights - Lenovo has been implementing its AI transformation strategy since 2017, focusing on two main lines: Personal AI and Enterprise Intelligence [1] - The company has launched the world's first AI PC and the Tianxi AS personal intelligent system, achieving significant advancements in capabilities and user satisfaction [1] - Lenovo's enterprise-level transformation is characterized by an experimental approach, utilizing its own IT engine to automate 70% of customer service processes [2] Group 1: Personal AI - Lenovo has demonstrated foresight in predicting the next revolution in PCs, culminating in the launch of the AI PC in 2023 [1] - The Tianxi AS system has undergone rapid evolution, with capabilities increasing several times since its initial release, leading to higher user satisfaction and engagement [1] - The latest Tianxi Super Personal Intelligent System has achieved L3 (collaborative) automation level, marking a significant architectural breakthrough [1] Group 2: Enterprise Intelligence - The technical architecture of Lenovo's solutions is based on an integrated edge-cloud model, introducing the "Lenovo Personal Cloud" solution that allows real-time data collection across devices [2] - Lenovo's strategy includes a "self-experimentation" approach, where the company first transforms its own business processes before offering solutions to others [2] - In the Chinese market, Lenovo processes 30 million service requests annually, with 70% of these requiring no human intervention, and the average handling time for the remaining 30% reduced to 1.5 minutes [2] Group 3: Automation and AI Services - Lenovo aims to replace 30% of its workflows with robotic processes this year, showcasing its commitment to full-chain AI transformation [2] - The company has developed three major solutions and two professional services, positioning itself as a leading AI service provider in China [2]