Core Viewpoint - Changde Airport is enhancing its services to accommodate the increasing passenger flow during the summer travel season, focusing on a comprehensive "Four Hearts" service matrix to ensure efficient and caring travel experiences for diverse groups of travelers, including tourists, elderly passengers, and unaccompanied minors [1]. Group 1: Services for Unaccompanied Minors - The airport has upgraded its "visual parent group" service, allowing unaccompanied children to share their travel experiences with family via video calls, providing real-time updates and alleviating parental anxiety [2]. - A full range of support services is offered for unaccompanied minors, including priority security checks and dedicated staff assistance throughout the travel process [2]. Group 2: Services for Elderly Passengers - In response to the rising number of elderly travelers, Changde Airport has established a seamless service loop that includes assistance from check-in to boarding, ensuring that elderly passengers receive the necessary support [4]. - Staff members are trained to assist elderly passengers with mobility issues and help them navigate self-service equipment, creating a "zero-barrier" travel experience [4]. Group 3: Personalized Services - The airport has introduced a "point-to-order" service matrix during the summer travel period, allowing travelers to customize their journey according to individual needs, such as first-time traveler guidance and special assistance for disabled individuals and pregnant women [6]. - Travelers can easily request these personalized services by calling a dedicated phone number, enhancing travel efficiency through proactive service [6]. Group 4: Attention to Detail - To address the challenges posed by high passenger volumes and hot weather during the summer peak, the airport has implemented several measures, including providing convenience service boxes at inquiry desks and increasing the number of security check lanes to reduce wait times [8]. - The airport remains committed to monitoring passenger flow and service feedback to maintain a high standard of travel support throughout the summer season [8].

Core Viewpoint - The company is enhancing security measures and services at Daxing Airport to ensure safe and smooth travel for passengers during the peak summer travel season in 2025 [1]. Group 1: Security Enhancements - The security company is optimizing channel layouts to address challenges posed by high passenger flow during peak times, implementing measures such as "green wave" channels and "Y-shaped double channels" to improve passenger screening speed [4]. - The company is strengthening security checks by focusing on high-frequency summer items like sunscreen sprays and power banks, and is promoting awareness among travelers to handle prohibited items in advance [4]. Group 2: Passenger Services - The company is focusing on passenger needs by providing enhanced services for families with children, elderly travelers, and first-time flyers, promoting a "four more" service approach to improve customer experience [4]. - Additional amenities such as heat-relief medicine boxes and free drinking water stations are being set up to ensure a comfortable travel experience for passengers [4]. Group 3: Emergency Preparedness - The security company is conducting targeted emergency drills to prepare for unexpected situations such as thunderstorms, flight delays, and heat-related incidents, ensuring staff can respond quickly and effectively [5]. - The drills include scenarios for handling violent incidents, crowd management, equipment failures, and heat emergency rescues, enhancing overall emergency response capabilities [5]. Group 4: Commitment to Service Quality - The company is committed to maintaining high standards and strict requirements for summer travel security measures, aiming to provide a safe, convenient, and comfortable travel environment for passengers [5].