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AI驱动云端自动化工具套件上线:Salesforce发布Agentforce 360
Huan Qiu Wang Zi Xun· 2025-10-14 03:25
Core Insights - Salesforce has launched its new AI platform "Agentforce 360" globally, enhancing its AI and cloud strategy [1][3] Group 1: Product Features - Agentforce 360 integrates seamlessly with existing Salesforce cloud tools, including Sales Cloud, Service Cloud, Marketing Cloud, and Tableau [3] - The platform utilizes AI-driven agents to automate high-frequency tasks such as customer communication, data entry, report generation, and process approvals, covering the entire customer lifecycle [3] - It supports multi-language and multi-time zone deployment, adapting to regional compliance requirements like GDPR and CCPA, catering to diverse industries such as finance, manufacturing, retail, and healthcare [3] Group 2: Development and Usability - Agentforce 360 employs a low-code development model, allowing non-technical users to customize AI agent workflows through a drag-and-drop interface [3] - Built on Salesforce's Einstein AI framework, the platform has continuous learning and optimization capabilities, dynamically adjusting automation strategies as business needs grow [3] Group 3: Data Security - Salesforce emphasizes data security and privacy, stating that all data processing occurs in customer-designated cloud environments, with encrypted transmission and granular permission management to meet enterprise-level security standards [4]