Group 1 - The industry is undergoing a significant transformation driven by customer preferences, moving away from price-centric choices to factors such as product quality, loyalty programs, and overall customer experience [2][3] - Airlines that focus on customer-centric business models are experiencing better performance compared to those that primarily emphasize cost-cutting [3] - This shift is crucial for achieving double-digit profit margins and securing an investment-grade credit rating, which is essential for stability during economic downturns [3] Group 2 - The current business environment is stable, with no major surprises expected, indicating a reasonable trajectory for the industry [1] - The transformation in the airline industry is unprecedented, with excitement surrounding the changes being led by customer demands [1][2]