Core Viewpoint - The charging service provided by Zhaoxiaomeng in Nantong has faced significant complaints from residents regarding inaccurate charging time, unreasonable fee structures, and lack of transparency in pricing [1][6][8]. Group 1: Complaints and Issues - Residents of Jinding Bay community reported discrepancies between the charging time displayed on the Zhaoxiaomeng app and their electric vehicle's app, with one instance showing a difference of 40 minutes [1]. - The service fee charged by Zhaoxiaomeng has been criticized for being disproportionately high, sometimes exceeding the cost of electricity consumed [1][4]. - A resident conducted tests showing that the same amount of electricity charged resulted in different fees based on the method of disconnection, indicating potential manipulation of charging times to increase costs [4]. Group 2: Fee Structure Changes - Initially, Zhaoxiaomeng charged a service fee based on charging duration, which led to complaints about high costs. In response, they announced the removal of service fees and switched to a pricing model based on charging power [6][8]. - Despite the changes, residents reported that the costs remained high, with one instance showing a charge of 1.54 yuan for a similar charging duration that previously cost only 0.72 yuan [6][8]. Group 3: Regulatory Response - The local market supervision bureau has initiated an investigation into the pricing practices of Zhaoxiaomeng following numerous complaints from residents [12]. - The investigation is being conducted with the involvement of various regulatory departments, highlighting the widespread concern over the charging fee issues [12].