Core Points - A customer at CCB Linyi Qiyang Branch faced a distressing situation when a fire damaged over thirty hundred-yuan banknotes, raising concerns about the validity of the cash [1] - The bank staff promptly assisted the customer by carefully examining and processing the damaged notes according to the People's Bank of China's guidelines for damaged currency [1] - After more than an hour of meticulous work, the staff successfully exchanged the damaged banknotes for new ones, minimizing the customer's financial loss [1] Customer Service Philosophy - The incident exemplifies CCB Linyi Qiyang Branch's "customer-centric" service philosophy, highlighting the professionalism and responsibility of the staff [2] - The staff's actions not only alleviated the customer's financial concerns but also demonstrated the warmth and reliability of CCB's services [2] - The bank aims to continue providing high-quality service to help more customers in need, reinforcing its commitment to customer satisfaction [2]