Core Viewpoint - The article discusses how Chongqing is enhancing urban governance efficiency through the "Min Hu Wo Wei" platform, which utilizes big data and artificial intelligence to address public grievances and improve management of urban issues [1][3]. Group 1: Platform Implementation and Functionality - The "Min Hu Wo Wei" platform was launched to efficiently handle public demands by integrating various complaint channels and utilizing big data to identify common governance issues [3][4]. - In 2023-2024, the platform received over 1,100 complaints regarding park management, revealing that over 60% of these issues were related to parks where management rights had not been transferred properly [2][3]. Group 2: Data Utilization and Analysis - The platform collects and analyzes over 30 million historical complaint data and approximately 2.5 million social sentiment data to identify high-frequency common issues among public grievances [3][4]. - By employing big data and AI, the platform aims to pinpoint concentrated public pain points and governance challenges, facilitating a more comprehensive approach to problem-solving [4][5]. Group 3: Source Governance and Policy Improvement - The platform has the capability to detect and provide early warnings for 16 types of emerging issues, allowing for proactive governance and policy adjustments [5][6]. - Since its inception, the platform has successfully addressed 647 cross-departmental and cross-regional incidents, improving processes such as the maternity allowance application and enhancing inter-departmental cooperation [6].