Core Points - Consumers in Harbin are facing issues with prepaid maintenance service packages purchased from authorized dealerships, leading to significant financial losses and lack of service fulfillment [1][2][3] - The dealerships involved, specifically Harbin Qitong Automobile Sales Service Co., have reportedly ceased operations, leaving consumers unable to access the promised services [2][3][6] - Both Buick and Chevrolet brand representatives have stated that the dealerships operate independently, and any issues related to prepaid services are the responsibility of the dealerships, not the brands [4][5] Summary by Sections Consumer Experiences - Wang Meng purchased a maintenance package for 9788 yuan, which included 18 services but was only able to use 4 before the dealership closed [1] - Zhao Peng bought a 3000 yuan package for 9 services but could only use 3 before discovering the dealership had changed ownership [2][3] Dealership Operations - Harbin Qitong has been reported as "running away," with consumers unable to contact the company for service appointments [2][6] - The dealership's previous location is now undergoing renovations, and there are indications that it will be occupied by a different automotive brand [6] Brand Responsibility - Buick's customer service indicated that the dealerships are independent entities and that the brand is not liable for the actions of its authorized dealers [4] - Legal experts suggest that if a dealership misrepresents its relationship with the brand, the brand may bear some responsibility for consumer losses [8] Legal Framework - Recent legal interpretations clarify the responsibilities of businesses in prepaid service agreements, aiming to protect consumers from losses due to dealership failures [9] - Consumers are encouraged to gather evidence, such as contracts and communication records, to support any legal claims against the dealerships [8]