长沙晚报掌上长沙8月14日讯（全媒体记者 王珂 通讯员 范雪妮 李剑）近日，当你走进湖南移动东塘营业厅，看到 一个银白色的机器人向你走来，不必惊讶，这是营业厅刚上岗的"机器新员工"。14日，记者从长沙移动获悉，经 过焕新升级，东塘营业厅成为湖南首家引入导览机器人和四足机器狗的智能营业厅。 导览机器人"灵犀"堪称科技与服务的完美融合体。它以多模态人机交互技术为核心，整合了环境感知学习、拟人 化交互设计、数据驱动服务等前沿科技。客户一进厅，它便会实时感知环境并主动上前，用自然亲切的语调询问 需求；完成取号引导后，既能精准带领客户前往业务办理区，又能沿途细致介绍功能分区，让客户秒懂厅内布 局。值得一提的是，借助自定义知识库功能，录入中国移动业务信息后，"灵犀"能提供专业解答与服务推荐，为 客户带来更符合需求、更有人情味的沉浸式导览体验。 长沙移动相关负责人表示，导览机器人的"入职"显著提升了营业厅服务效能。高峰时段，它能有效引导客户分 流，减少排队等待；凭借对业务流程的熟悉，更能精准指引客户找到对应柜台，大幅提升办理效率。 "灵犀"身边还有一位人气颇高的"汪星人"伙伴——中国移动自研的消费级四足机器狗。它凭借萌趣外 ...

Core Viewpoint - The eighth Digital China Construction Summit showcased China Mobile's advancements in integrating "5G+" with "AI+" technologies, emphasizing their role in empowering various industries and enhancing everyday life through innovative applications [1][3]. Group 1: AI and Smart Devices - China Mobile highlighted the rapid development of "Artificial Intelligence+" and showcased smart devices such as AI smartphones, smartwatches, smart mice, and smart glasses at the summit [3]. - The AI smart glasses, equipped with the "Lingxi" intelligent system, offer features like real-time translation, music playback, and smart navigation, demonstrating the practical applications of future technology [3][4]. - In the smart connected vehicle sector, China Mobile has established three service systems: intelligent cabin, intelligent driving, and intelligent city, aimed at enriching the digital lives of car owners and enhancing production levels for car manufacturers [3]. Group 2: Robotics and AI Integration - China Mobile's various types of intelligent robots incorporate three key technologies: environmental perception learning, human-like interaction design, and data-driven services, enhancing user experience and operational efficiency [4]. - Demonstrations of intelligent robots showcased their capabilities in multi-object detection and sorting, highlighting the increasing integration of AI into tangible products [4]. Group 3: AI Applications Across Industries - The "AI+ Applications" exhibition allowed attendees to experience AI's applications in education, healthcare, and public services, showcasing its transformative potential [6]. - The "Jiutian Large Model," developed by China Mobile, serves as a comprehensive technology platform with capabilities in language understanding, visual insight, and voice interaction, supporting intelligent transformation across various industries [6]. - China Mobile plans to continue promoting the integration of information technology with economic and social development, focusing on digital transformation and high-quality growth [6].