Group 1 - The core idea emphasizes the importance of citizen engagement in urban governance, as demonstrated by the "Measuring Tape Brother" initiative in Shenzhen, which effectively addresses urban issues and enhances governance responsiveness [1][2] - Shenzhen's government has shown a commitment to addressing public concerns, with an average response time of three days for reported issues, reflecting a proactive approach to urban management [1] - The interaction between public opinion and urban management in Shenzhen is unique, with expectations for other regions to adopt a similar rapid response model [1][2] Group 2 - The concept of "people-oriented" governance is highlighted as essential for urban development, where citizen satisfaction is derived from the government's sensitivity to micro-level demands [2] - The establishment of the "Shenzhen - Public Opinion Fast Track" platform exemplifies innovative institutional design aimed at capturing and resolving citizen issues efficiently, achieving responses in minutes [2] - The integration of technology such as big data and cloud computing is crucial for modernizing urban governance, enhancing the ability to address citizen concerns and providing seamless services [2] Group 3 - A proactive approach to urban governance is advocated, focusing on preventive measures to mitigate potential risks and enhance overall governance quality [3] - The development of a standardized control framework is suggested to improve urban governance efficiency, emphasizing early intervention rather than reactive measures [3] - The success of urban governance relies on a collaborative effort between citizens and the government, highlighting the need for refined management of citizen demands and continuous service improvement [3]