Core Viewpoint - The "Shenzhen Human Resources and Social Security AI Butler" has been launched to enhance government services by utilizing artificial intelligence, transitioning from passive consultation to proactive service delivery [3][4][6]. Group 1: AI Butler Features - The AI Butler has pushed over one million messages to target users since its trial run in March, handling over 5,000 inquiries daily [6][9]. - It employs a backend analysis system to identify citizen needs, providing timely reminders for subsidies and certifications based on individual circumstances [5][9]. - Users can interact with the AI Butler 24/7 for policy interpretation and service guidance, streamlining the process of accessing and submitting applications [5][9]. Group 2: Service Improvement - The AI Butler's proactive approach allows it to present relevant services to users, such as subsidy applications and injury rehabilitation reminders, based on their profiles [4][5]. - The system integrates a comprehensive knowledge base, including nearly 400 public service items and over 4,500 standard Q&A entries, to enhance user experience [6][9]. - Future enhancements will focus on expanding service notifications and improving the interactive Q&A capabilities, allowing users to complete applications through guided conversations [7][9]. Group 3: User Experience and Feedback - Initial user experiences indicate that while the AI Butler performs well in many areas, there are still some inaccuracies, such as miscalculating contribution years [8]. - The system aims to reduce the cognitive burden on users by simplifying access to information and guiding them through complex processes without needing extensive prior knowledge [9]. - Continuous improvements are expected as the system undergoes updates to fix bugs and enhance functionality, indicating a commitment to evolving user needs [8][9].