近日，深圳市人力资源和社会保障局创新运用"要素式"数字标准化方法，将全局282个业务事项拆解为 1971个审核要素和1259个材料标准，推动政务服务从"经验判断"走向"要素量化"，实现群众办事从"能 办"到"好办""易办"的跨越式提升。 与此同时，该局同步开发标准化数字支撑平台，将各项审核要素、流程规范嵌入系统，实现业务规则、 数据参数、调用接口的统一管理。系统支持事项快速配置、动态维护与高效运行，标志着政务服务标准 化全面进入数字化新阶段。 在此基础上，深圳市人社局进一步提炼形成一套可复制、可推广的"数字标准化方法论"，完成从实践探 索到理论创新的重要跨越。依托标准化构建的知识图谱，还成功赋能"智能客服""边问边办""智能审 核"等场景，推出"深圳人社AI管家"等智能服务应用，推动政务服务向智能化、精准化迈进。 深圳市人社局通过"要素式"数字标准化建设，将政策法规转化为可量化、可执行、可迭代的技术规范与 流程标准，不仅为群众提供更优质、更便捷、更统一的政务服务体验，也为提升政府治理效能、推动法 治化实施提供了扎实的"规则底座"。此项创新是政府部门以数字化驱动治理现代化的重要实践，为全国 人社系统乃至更广领域 ...

Core Viewpoint - The "Shenzhen Human Resources and Social Security AI Butler" has been launched to enhance government services by utilizing artificial intelligence, transitioning from passive consultation to proactive service delivery [3][4][6]. Group 1: AI Butler Features - The AI Butler has pushed over one million messages to target users since its trial run in March, handling over 5,000 inquiries daily [6][9]. - It employs a backend analysis system to identify citizen needs, providing timely reminders for subsidies and certifications based on individual circumstances [5][9]. - Users can interact with the AI Butler 24/7 for policy interpretation and service guidance, streamlining the process of accessing and submitting applications [5][9]. Group 2: Service Improvement - The AI Butler's proactive approach allows it to present relevant services to users, such as subsidy applications and injury rehabilitation reminders, based on their profiles [4][5]. - The system integrates a comprehensive knowledge base, including nearly 400 public service items and over 4,500 standard Q&A entries, to enhance user experience [6][9]. - Future enhancements will focus on expanding service notifications and improving the interactive Q&A capabilities, allowing users to complete applications through guided conversations [7][9]. Group 3: User Experience and Feedback - Initial user experiences indicate that while the AI Butler performs well in many areas, there are still some inaccuracies, such as miscalculating contribution years [8]. - The system aims to reduce the cognitive burden on users by simplifying access to information and guiding them through complex processes without needing extensive prior knowledge [9]. - Continuous improvements are expected as the system undergoes updates to fix bugs and enhance functionality, indicating a commitment to evolving user needs [8][9].