Core Insights - The company has significantly improved its claims service efficiency and customer satisfaction through the implementation of an intelligent claims service model, processing over 580,000 claims with a settlement rate of 94.37% and total payouts of 1.252 billion yuan in the first three quarters of the year [1][2]. Group 1: Claims Service Efficiency - The company processed over 580,000 claims in the first three quarters, achieving a settlement rate of 94.37% and total payouts of 1.252 billion yuan [1]. - The company has implemented a self-service claims process via the "Guoshou i Agricultural Insurance" app, allowing for rapid claims processing, as demonstrated by a case where a claim was completed in just one day [1]. - The company has adopted a principle of "can pay, should pay quickly, and reasonable pre-payment" in disaster claims, showcasing its commitment to social responsibility [2]. Group 2: Disaster Response and Risk Management - In response to severe weather events, the company quickly mobilized resources, settling 52 claims and disbursing over 1.1 million yuan in just 10 days to support affected communities [2]. - The company utilized drone technology and manual sampling for precise damage assessment and efficient claims processing, benefiting over 5,847 tobacco farmers with payouts exceeding 32.66 million yuan [2]. - The company conducts regular disaster prevention inspections and collaborates with government and third-party organizations to establish early warning systems and risk management strategies [2]. Group 3: Service Philosophy - The company emphasizes the importance of quick, convenient, and empathetic claims service as a key to winning market share and customer loyalty [3]. - The company is committed to continuously upgrading its intelligent claims service model and optimizing processes to enhance service quality and meet the financial insurance needs of the public and the real economy [3].