Core Viewpoint - The release of the national standard "Property Service Customer Satisfaction Evaluation" (GB/T45698—2025) marks a significant milestone in the property service industry in China, establishing a standardized measure for customer experience after 40 years of industry development [1][6]. Group 1: Standard Development - The national standard fills a gap in the property service industry by providing a scientific and standardized evaluation system for customer satisfaction, addressing issues such as varying evaluation systems and weightings among different companies [5]. - The standard was developed by a professional drafting team led by Shanghai Yizhong Gengtai (Group) Co., Ltd. ("Yijianjia"), which has over 20 years of experience in the medical logistics sector, and involved extensive research, discussions, and public consultations [5]. Group 2: Impact on the Industry - The implementation of this national standard is expected to have a profound impact on the property service industry, allowing companies to objectively measure service effectiveness and enhance service quality [6]. - The standard provides a scientific and fair evaluation benchmark for industry regulation and market competition, promoting healthy and orderly development in the property service market [6]. Group 3: Leadership and Future Directions - "Yijianjia" is positioned as a leader in the standardization efforts within the industry, having established a pathway for standardization from enterprise standards to local and national standards [6]. - The introduction of the national standard signifies a shift towards a more measurable, comparable, and improvable approach in property services, laying a solid foundation for a harmonious and high-quality service environment [7].