Group 1 - The core message emphasizes the importance of customer service in banking, illustrated by the efforts of Qidong Rural Commercial Bank in handling damaged currency and coins [1][2] - The bank successfully exchanged 747 yuan from partially burned banknotes, exceeding the customer's initial expectations of "whatever can be exchanged" [1] - A small business owner was assisted in counting and exchanging 2300 yuan in coins, showcasing the bank's commitment to addressing customer needs, no matter how minor they may seem [1][2] Group 2 - The actions of Qidong Rural Commercial Bank demonstrate that effective financial services are rooted in addressing the practical concerns of the public [2] - The bank's approach reflects a dedication to providing convenient financial services by meticulously handling each task that impacts the community [2]