Core Insights - The introduction of the "Tap to Service" area at the community service center significantly enhances the efficiency of public service transactions, allowing residents to complete tasks in under a minute without waiting in line [2][3] - This innovative service utilizes NFC technology, enabling quick access to frequently used services on the "Zheli Ban" platform, such as social security inquiries and business registration progress checks [2][3] Group 1 - The "Tap to Service" area is the first of its kind implemented at the street level, marking a significant step in digital governance [2] - Residents can use their NFC-enabled smartphones to instantly access service pages by tapping on designated points, streamlining the process from traditional queuing to immediate service [2][3] - The service is designed to handle high-frequency, easy-to-process tasks, thereby improving overall service efficiency and reducing pressure on service windows [2][3] Group 2 - To address the digital divide, especially for the elderly, the service area is staffed with guides who provide hands-on assistance, ensuring inclusivity [3] - The combination of technology and personal assistance creates a warm service environment, enhancing user experience and satisfaction [3] - The initiative represents a significant advancement in grassroots governance, transitioning from a queuing system to an instant service model, which has received positive feedback from users [3] Group 3 - Future plans include optimizing the "Tap to Service" offerings and exploring additional digital and intelligent service scenarios to further enhance convenience for residents and businesses [3] - The goal is to establish a new benchmark for efficient, convenient, and compassionate grassroots public service, contributing to improved community satisfaction and well-being [3]