今天，公共服务数字化已不是新鲜词。各类政务APP层出不穷，网络办事窗口加快建设，越来越多事务 能够"一部手机走全程"，极大便利了日常生活。 然而，实践中也出现了一些值得警惕的倾向。比如，有的地方将平台上线视作任务完成，认为技术投入 效果能够立竿见影，忽略了不同群体的使用习惯与场景需求，导致部分项目建而不用、用而不优；个别 应用虽号称"一网通办"，实际却功能单一、操作复杂；有的地区因部门壁垒，资源不互通，居民办事要 登录多个APP；部分网络窗口规则不清、指引不明，用户不愿用。说到底，上述情况陷入了"为数字化 而数字化"的形式主义窠臼，"重建"不"重管"，影响了群众使用体验。 数字化建设是一场耐力赛，决不能"一建了之"。建设前要广泛调研、问需于民，以问题导向设计功能， 避免重复建设、无效建设；建成后要持续推动数据共享、服务更新，在迭代升级中更好满足群众需求。 浙江"浙里办"平台引入智能搜索，助力群众迅速定位服务；安徽推行"沉浸式"换位体验，站在群众角度 想问题，不断改进网络办事流程。这些探索抓住了便民这一关键，让技术真正服务于人，值得借鉴。 公共服务数字化不是冰冷的技术升级，而是充满温度的治理转型。多一些用户思维 ...

Core Insights - The introduction of the "Tap to Service" area at the community service center significantly enhances the efficiency of public service transactions, allowing residents to complete tasks in under a minute without waiting in line [2][3] - This innovative service utilizes NFC technology, enabling quick access to frequently used services on the "Zheli Ban" platform, such as social security inquiries and business registration progress checks [2][3] Group 1 - The "Tap to Service" area is the first of its kind implemented at the street level, marking a significant step in digital governance [2] - Residents can use their NFC-enabled smartphones to instantly access service pages by tapping on designated points, streamlining the process from traditional queuing to immediate service [2][3] - The service is designed to handle high-frequency, easy-to-process tasks, thereby improving overall service efficiency and reducing pressure on service windows [2][3] Group 2 - To address the digital divide, especially for the elderly, the service area is staffed with guides who provide hands-on assistance, ensuring inclusivity [3] - The combination of technology and personal assistance creates a warm service environment, enhancing user experience and satisfaction [3] - The initiative represents a significant advancement in grassroots governance, transitioning from a queuing system to an instant service model, which has received positive feedback from users [3] Group 3 - Future plans include optimizing the "Tap to Service" offerings and exploring additional digital and intelligent service scenarios to further enhance convenience for residents and businesses [3] - The goal is to establish a new benchmark for efficient, convenient, and compassionate grassroots public service, contributing to improved community satisfaction and well-being [3]

Core Insights - The "Four Jiang" project is transforming youth employment and entrepreneurship in Jiangcun Street, providing comprehensive support to help young talents settle and thrive in Hangzhou [1][2] Group 1: Project Overview - The "Four Jiang" project, initiated in 2024, aims to address youth employment challenges by creating a "15-minute employment service circle" that covers all key aspects of job seeking and entrepreneurship [1][2] - The project has successfully assisted over 1,000 young individuals in establishing their careers in Jiangcun Street [1] Group 2: Key Components - "Jiang Employment" offers personalized "1-on-1" employment services, integrating live-streaming job recruitment and gig markets to create a new model of "cloud recruitment + offline matching" [2] - "Jiang Service" connects supply and demand by visiting 446 enterprises and collecting 1,358 job requirements, facilitating precise matching [2] - "Jiang Enterprise Star" recognizes outstanding companies and skilled individuals to motivate corporate participation [2] - "Open Jiang" empowers youth through various activities, including industry salons and skill-sharing sessions, reaching over 500 participants [2] Group 3: Achievements and Future Plans - The project has organized 5 skill training sessions covering 402 participants and hosted 9 job fairs offering 6,520 job positions [3] - The initiative has achieved over 80% retention rate for youth residing in the Qinghe Station [3] - Future plans include continuing to focus on youth needs to help more talents settle and pursue their dreams [3]