Core Insights - The pilot project for standardized public service in human resources and social security in Zhenjiang has successfully passed final acceptance, marking a significant breakthrough in enhancing service quality and efficiency in the sector [1][2] Group 1: Project Overview - The pilot project focuses on addressing pain points in human resources and social security services, such as excessive procedures and documentation required by enterprises and the public [1] - A total of 216 standards were developed based on national standards, creating a comprehensive standard system that includes 31 general basic standards, 61 service provision sub-standards, 63 service guarantee sub-standards, and 61 job work standards [1] Group 2: Service Efficiency - The project integrates high-frequency social insurance services, such as insurance registration and retirement processing, into a streamlined "one application, one set of materials, one window acceptance, one-time completion" service package, achieving a business completion rate of over 95% [1] - The average annual number of processed cases exceeds 90,000, with a daily reception of 200 people, and the number of nearby bank cooperation outlets has increased to 130, expanding the range of services offered by banks to 71 items [1] Group 3: Training and Evaluation - To ensure the pilot's success, the local human resources department provided 40 hours of professional training for each staff member and implemented an innovative standardized supervision mechanism [2] - Since 2020, public satisfaction ratings have consistently remained above 97%, indicating strong approval of the services provided [2] - An evaluation expert group conducted a comprehensive assessment of the pilot project, which included various methods such as report reviews and satisfaction surveys, and provided positive feedback on the project [2] Group 4: Future Plans - The local human resources department plans to continue promoting standardized operations and explore cross-regional service standards for high-frequency cross-domain services, aiming to enhance the efficiency and convenience of social security services [2]