Core Insights - The pilot project for standardized public service in human resources and social security in Zhenjiang has successfully passed final acceptance, marking a significant breakthrough in enhancing service quality and efficiency in the sector [1][2] Group 1: Project Overview - The pilot project focuses on addressing pain points in human resources and social security services, such as excessive procedures and documentation required by enterprises and the public [1] - A total of 216 standards were developed based on national standards, creating a comprehensive standard system that includes 31 general basic standards, 61 service provision sub-standards, 63 service guarantee sub-standards, and 61 job work standards [1] Group 2: Service Efficiency - The project integrates high-frequency social insurance services, such as insurance registration and retirement processing, into a streamlined "one application, one set of materials, one window acceptance, one-time completion" service package, achieving a business completion rate of over 95% [1] - The average annual number of processed cases exceeds 90,000, with a daily reception of 200 people, and the number of nearby bank cooperation outlets has increased to 130, expanding the range of services offered by banks to 71 items [1] Group 3: Training and Evaluation - To ensure the pilot's success, the local human resources department provided 40 hours of professional training for each staff member and implemented an innovative standardized supervision mechanism [2] - Since 2020, public satisfaction ratings have consistently remained above 97%, indicating strong approval of the services provided [2] - An evaluation expert group conducted a comprehensive assessment of the pilot project, which included various methods such as report reviews and satisfaction surveys, and provided positive feedback on the project [2] Group 4: Future Plans - The local human resources department plans to continue promoting standardized operations and explore cross-regional service standards for high-frequency cross-domain services, aiming to enhance the efficiency and convenience of social security services [2]

Group 1 - The core viewpoint of the news highlights the successful evaluation of two national standardization pilot projects in Jiangsu, namely the "Rural Tourism Gathering Area Service Standardization Pilot" and the "Jiangsu Zhenjiang Human Resources and Social Security Public Service Standardization Pilot" [1][2] - The "Rural Tourism Gathering Area Service Standardization Pilot" project has established a comprehensive standard system consisting of 204 standards, including 75 national standards, 18 industry standards, 10 local standards, and 101 internal standards, focusing on six basic elements of tourism services [1] - The project has introduced over 50 new service standards that cater to the demands of rural tourism, including standards for light food and coffee, as well as unique activities like rural study tours and tent camping, showcasing local characteristics [1] Group 2 - The "Jiangsu Zhenjiang Human Resources and Social Security Public Service Standardization Pilot" has developed a standard system comprising 216 standards, including 137 self-developed standards and 50 national and industry standards, focusing on optimizing management and service quality [2] - Since 2021, Zhenjiang has been approved for 31 provincial and above standardization pilot projects, including 6 national-level pilots, covering various sectors such as industry, services, public services, and agriculture [2] - The standardization efforts have not only improved product quality and service standards but have also stimulated the internal driving force for high-quality economic and social development in the city, providing a replicable "Zhenjiang experience" for other regions [2]