Core Points - A recent incident involving a traveler, Mr. Li, highlighted issues with mobile service provider China Mobile's "protective shutdown" policy, which aims to prevent telecom fraud but can lead to significant inconveniences for users [2] Group 1: Incident Overview - Mr. Li experienced a "protective shutdown" of his mobile phone while returning from Nepal, leaving him unable to make calls or access payment methods [2] - The traveler was in a difficult situation, lacking local currency and minimal supplies, which exacerbated his predicament [2] Group 2: Customer Service Response - Upon contacting China Mobile's customer service, Mr. Li was informed that the shutdown was a precaution against potential telecom fraud [2] - The customer service representative provided three options for restoring service: visiting a nearby service center for identity verification, returning to Xinjiang for processing, or attempting online verification in a well-lit area [2] - Mr. Li's attempts to resolve the issue were unsuccessful due to local conditions, including power outages and darkness, which hindered online verification [2]

Core Points - A user reported that their China Mobile phone number was "protectively suspended" after returning from Nepal, causing inconvenience for several days [1][4] - China Mobile Xinjiang Company confirmed that the number was suspended due to a system-detected risk and acknowledged communication issues during the process of reinstating the number [4] Group 1 - The user's phone number was suspended on September 19 due to a risk assessment by the system [4] - The company attempted to send two warning messages before suspension, but they failed to reach the user due to overseas network issues [4] - After the user returned to China on October 5 and requested reinstatement, the customer service could not assist because the number was not registered under the user's name [4] Group 2 - China Mobile Xinjiang Company expressed regret for the inconvenience caused and acknowledged internal issues such as poor cross-province coordination and insufficient proactive service [4] - The company has since assisted the user in legally reinstating the phone number [4]