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北京警方打造"智慧"警务 多功能自助一体机试点运行
Zhong Guo Xin Wen Wang· 2025-04-29 06:17
Core Viewpoint - The Beijing Public Security Bureau is enhancing administrative services through the implementation of a multifunctional self-service machine, aimed at improving efficiency and convenience for citizens [1][2]. Group 1: Service Improvements - The multifunctional self-service machine allows citizens to handle various tasks such as renewing driver's licenses, replacing ID cards, and applying for Hong Kong and Macau travel permits, significantly reducing the need for multiple trips [1]. - The machine consists of three parts: a self-service application terminal, a self-service endorsement area, and a self-service issuance machine, covering traffic management, immigration, and ID services [2]. Group 2: User Experience - The operation of the self-service machine is user-friendly, requiring only a few minutes to complete tasks like ID card renewal, with clear voice prompts and guides to assist users, including the elderly [2]. - A support mechanism is in place to ensure the machine's smooth operation, including regular maintenance and staff assistance for users [2]. Group 3: Technological Integration - The upgrade of "smart" policing includes not only hardware improvements but also enhanced data connectivity and sharing, streamlining the process for citizens [3]. - The Beijing Public Security Bureau plans to expand the functionality and service model of self-service machines citywide and explore more citizen-friendly initiatives using artificial intelligence and other technologies [3].