Workflow
立白小白白多功能去渍瓶
icon
Search documents
京东延保提升家居清洁场景体验,创新推出"洗不净包赔"延保服务
Zhong Jin Zai Xian· 2025-04-23 03:06
Group 1 - JD Supermarket collaborates with leading cleaning brands Libai and Green Umbrella to develop innovative home cleaning products aimed at addressing stubborn stains that have long troubled consumers [1] - The new products include Green Umbrella's oil-removing cleaner, which utilizes molecular-level penetration technology, achieving a cleaning power of 97% without damaging surfaces, and Libai's multi-functional stain remover that employs biological catalysis technology [1] - The introduction of these products is part of JD's strategy to enhance user experience in home cleaning scenarios [1] Group 2 - JD has launched an industry-first "Wash Not Clean, Full Refund" service, extending the warranty to cover product effectiveness, allowing consumers to request a full refund within 15 days if they are unsatisfied with the cleaning results [2] - This service aims to eliminate consumer concerns about trial and error when purchasing cleaning products, effectively returning the choice to the users [2] - JD's extended warranty service has established a complete service ecosystem, facilitating seamless integration from product selection to after-sales support, with plans for future expansion into more consumer needs [2]